SMS Privacy Policy

SMS Privacy Policy

LAST UPDATED

October 1, 2026

This SMS Privacy Policy explains how Manifold Health, Inc. collects, uses, and protects information related to marketing text message opt-ins and SMS communications.

1. Information we collect

When you opt in to text messages, we may collect your mobile phone number, consent status, opt-in source, message preferences, message delivery information, and records of your STOP, HELP, or other SMS replies.

2. How we use SMS information

We use SMS information to send the messages you requested, manage consent, provide support, maintain records, improve our communications, and comply with legal or regulatory obligations.

3. Sharing and service providers

We may share SMS information with vendors that help us operate the messaging program, such as messaging platforms, telecommunications providers, hosting providers, and compliance tools. We do not sell or share SMS opt-in data with third parties for their marketing purposes.

4. Your choices

You can opt out of SMS messages at any time by replying STOP. You can request help by replying HELP or contacting support@manifoldhealth.ai. Opting out of SMS messages does not affect other communications you may receive from us, unless required by law or requested separately.

5. Security and retention

We use reasonable administrative, technical, and organizational measures designed to protect SMS information. We keep SMS records for as long as needed to operate the program, meet legal obligations, resolve disputes, and enforce our terms.

6. Children

Our SMS program is not intended for children under 13. If you believe a child has provided information to us through the SMS program, please contact us so we can review and take appropriate action.

7. Changes to this policy

We may update this SMS Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

8. Contact

For questions about this SMS Privacy Policy, contact Manifold Health at privacy@manifoldhealth.ai or support@manifoldhealth.ai.

Health Intelligence Starts Here.

+1 844-352-4012

support@manifoldhealth.ai

New York, NY, USA

@ 2025 Manifold Health All rights reserved

Manifold Health is a health intelligence software provider, not a healthcare provider, insurer, health plan, or medical device manufacturer. The services provided by Manifold Health are intended solely for business and enterprise use and do not include the provision of medical care, diagnosis, treatment, insurance coverage, or payment processing. Manifold Health’s platform is designed to enhance visibility, automation, and decision-making across population health, risk modeling, and cost management workflows. Insights generated by the platform are intended for informational and operational planning purposes only and should not be interpreted as medical advice, clinical guidance, underwriting determinations, or a substitute for professional medical, actuarial, legal, or financial consultation. Access to the Manifold Health platform is subject to our Terms of Use and Privacy Policy. Data entered into the platform is processed in accordance with applicable data protection and privacy laws and stored using enterprise-grade security controls. Manifold Health makes no representations or guarantees regarding clinical outcomes, cost savings, compliance determinations, underwriting decisions, or financial performance resulting from use of the platform. All third-party data sources, integrations, and APIs are provided “as is,” and Manifold Health assumes no responsibility for the accuracy, availability, or continued support of connected services. Manifold Health does not perform claims adjudication, insurance underwriting, regulatory reporting, or clinical decision-making unless explicitly agreed upon through a written service agreement. Use of the Manifold Health platform may involve the transmission of health, claims, eligibility, or laboratory data through secure APIs or manually uploaded files. Customers are solely responsible for ensuring the accuracy of their data, maintaining compliance with applicable laws and regulations (including HIPAA where applicable), and determining how platform insights are used within their organization. Any predictive models, forecasts, or AI-driven insights provided by Manifold Health are forward-looking in nature and should not be relied upon as the sole basis for healthcare, coverage, or financial decisions. Manifold Health is not intended for personal or consumer use. Availability of features—including analytics, forecasting, and automation—may vary by plan level, data source, and geographic region. Manifold Health, Inc. is a privately held company registered in the United States of America. For questions regarding platform usage, licensing, data security, or compliance, please refer to our Help Center or contact support@manifoldhealth.ai.

Health Intelligence Starts Here.

+1 844-352-4012

support@manifoldhealth.ai

New York, NY, USA

@ 2025 Manifold Health All rights reserved

Manifold Health is a health intelligence software provider, not a healthcare provider, insurer, health plan, or medical device manufacturer. The services provided by Manifold Health are intended solely for business and enterprise use and do not include the provision of medical care, diagnosis, treatment, insurance coverage, or payment processing. Manifold Health’s platform is designed to enhance visibility, automation, and decision-making across population health, risk modeling, and cost management workflows. Insights generated by the platform are intended for informational and operational planning purposes only and should not be interpreted as medical advice, clinical guidance, underwriting determinations, or a substitute for professional medical, actuarial, legal, or financial consultation. Access to the Manifold Health platform is subject to our Terms of Use and Privacy Policy. Data entered into the platform is processed in accordance with applicable data protection and privacy laws and stored using enterprise-grade security controls. Manifold Health makes no representations or guarantees regarding clinical outcomes, cost savings, compliance determinations, underwriting decisions, or financial performance resulting from use of the platform. All third-party data sources, integrations, and APIs are provided “as is,” and Manifold Health assumes no responsibility for the accuracy, availability, or continued support of connected services. Manifold Health does not perform claims adjudication, insurance underwriting, regulatory reporting, or clinical decision-making unless explicitly agreed upon through a written service agreement. Use of the Manifold Health platform may involve the transmission of health, claims, eligibility, or laboratory data through secure APIs or manually uploaded files. Customers are solely responsible for ensuring the accuracy of their data, maintaining compliance with applicable laws and regulations (including HIPAA where applicable), and determining how platform insights are used within their organization. Any predictive models, forecasts, or AI-driven insights provided by Manifold Health are forward-looking in nature and should not be relied upon as the sole basis for healthcare, coverage, or financial decisions. Manifold Health is not intended for personal or consumer use. Availability of features—including analytics, forecasting, and automation—may vary by plan level, data source, and geographic region. Manifold Health, Inc. is a privately held company registered in the United States of America. For questions regarding platform usage, licensing, data security, or compliance, please refer to our Help Center or contact support@manifoldhealth.ai.

Health Intelligence Starts Here.

+1 844-352-4012

support@manifoldhealth.ai

New York, NY, USA

@ 2025 Manifold Health All rights reserved

Manifold Health is a health intelligence software provider, not a healthcare provider, insurer, health plan, or medical device manufacturer. The services provided by Manifold Health are intended solely for business and enterprise use and do not include the provision of medical care, diagnosis, treatment, insurance coverage, or payment processing. Manifold Health’s platform is designed to enhance visibility, automation, and decision-making across population health, risk modeling, and cost management workflows. Insights generated by the platform are intended for informational and operational planning purposes only and should not be interpreted as medical advice, clinical guidance, underwriting determinations, or a substitute for professional medical, actuarial, legal, or financial consultation. Access to the Manifold Health platform is subject to our Terms of Use and Privacy Policy. Data entered into the platform is processed in accordance with applicable data protection and privacy laws and stored using enterprise-grade security controls. Manifold Health makes no representations or guarantees regarding clinical outcomes, cost savings, compliance determinations, underwriting decisions, or financial performance resulting from use of the platform. All third-party data sources, integrations, and APIs are provided “as is,” and Manifold Health assumes no responsibility for the accuracy, availability, or continued support of connected services. Manifold Health does not perform claims adjudication, insurance underwriting, regulatory reporting, or clinical decision-making unless explicitly agreed upon through a written service agreement. Use of the Manifold Health platform may involve the transmission of health, claims, eligibility, or laboratory data through secure APIs or manually uploaded files. Customers are solely responsible for ensuring the accuracy of their data, maintaining compliance with applicable laws and regulations (including HIPAA where applicable), and determining how platform insights are used within their organization. Any predictive models, forecasts, or AI-driven insights provided by Manifold Health are forward-looking in nature and should not be relied upon as the sole basis for healthcare, coverage, or financial decisions. Manifold Health is not intended for personal or consumer use. Availability of features—including analytics, forecasting, and automation—may vary by plan level, data source, and geographic region. Manifold Health, Inc. is a privately held company registered in the United States of America. For questions regarding platform usage, licensing, data security, or compliance, please refer to our Help Center or contact support@manifoldhealth.ai.